Please read the Terms, Conditions & General Information contained in these pages very carefully. They outline the terms under which your tour will operate and they limit our liability. Payment of deposit and or final payment is an acknowledgement of receipt of these terms & conditions and constitutes acceptance of such as outlined.
RESERVATIONS, DEPOSITS & FINAL PAYMENTS
The carefully selected programs featured in this itinerary tend to sell out fast. As such, early reservations are essential to ensure availability of rooms. A deposit of $500 per person is due at the time of reservation. (A higher deposit may be required for some tours). If deposit is not received at our offices within 7 days from the date of reservations, bookings are subject to cancellation. After receipt of deposit by us, any changes made to the reservation will incur a processing fee of US$ 25 per change (see also cancellation clause). Final payment is due to Hideaways@Kerala 60 days prior to departure date (Some Tours may require final payment 90 Days prior). If the reservation is made within the last 60 days of departure, the entire tour price must be paid at the time of reservation.
PRICES, RATES & FARES
Unless otherwise indicated, all price rates shown are in Indian Rupees and are per couple sharing a double-bedded hotel room. Quoted tour prices in any other currency are based on current rates of exchange, tariffs and taxes as of print date above. H@K reserves the right to increase tour prices to cover increased costs of tariffs, taxes, park fees and fluctuations in foreign exchange markets. Due to constant fluctuation in fuel surcharges and taxes H@K is unable to publish airfares. Excellent fares, matching the tour, are available upon request at the time of booking.
All participants must be in possession of a passport valid for 6 months beyond the re-entry date into your home country. Please check your visa requirements at time of booking. It is the passenger's responsibility to ensure that all his or her visa and passport requirements are met.
Acknowledgement of booking will be sent immediately upon initiation of a reservation. Invoice with appropriate and general information such as reading and clothing suggestions, customs information, anticipated weather conditions, etc. will be forwarded to you upon receipt of deposit.
CANCELLATIONS & CHANGES
Due to the special nature of the programs featured, suppliers impose rigid cancellation fees; please be aware that H@K has no control over such fees and cannot make any exceptions to these charges.
Note: All cancellations must be received by H@K in writing; cancellations will be effective when the written notice is received at H@K's offices. If a cancellation is received after H@K is in possession of the initial deposit, but more than 60 days prior to departure (or 90 days if applicable), the cancellation fee incurred will be $250 per person (a higher cancellation fee may apply to some tours). If cancellation is received between 59 and 45 days (or 89 - 45 days) prior to departure the fee incurred will be 25% of the entire tour price. If final payment has been received before 60 days (or 90 days) prior to departure, and cancellation occurs, the fee incurred will be 25% of the entire tour price. Cancellation/s received between 44 days and 30 days prior to departure will be charged a fee of 50% of the entire tour price. NO REFUNDS whatsoever will be made for cancellations received within the last 30 days prior to departure.
UNUSED TOUR ITEMS
No refund will be made for any unused accommodations, missed meals, transportation segments, cruise portions, sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable (no exceptions).
YOUR TOUR PRICE INCLUDES ACCOMMODATIONS
Accommodations on a double occupancy basis, will be provided at the property specified or similar. Rooms will be assigned as specified in the itinerary.
Meals for each tour are included as stated on itinerary.
SIGHTSEEING & LAND TOUR SERVICES
The following services are included in your tour price: transportation between the airports and hotels.
Sightseeing will be via private car and other modes of transportation (air conditioned where necessary and available), as determined by the nature of the terrain and as outlined in the itinerary.
Arrangements include transportation and transfer of two standard sized suitcases per person.
TOUR PRICE EXCLUSIONS
Your tour price does not include: All items of a personal nature including alcoholic beverages (except on certain occasions): meals not specified, tips to tour guides; excess baggage charges; cancellation, health, accident and baggage insurance; and any items not specifically listed as included.
H@K reserves the right to take photographs during the operation of any program and to use resulting photographs for promotional purposes. Any passengers who prefer that their images not be used are asked to notify their tour escort at the beginning of the program.
RESPONSIBILITY-LIMITATION OF LIABILITY
H@K acts only in the capacity as an agent for the hotels and contractors providing accommodations, transportation or other services to the client. The client is advised that H@K purchases such transportation, hotel accommodations, restaurant and other services from various independent suppliers who are not affiliated with H@K. H@K makes every effort to select the best suppliers of the aforementioned services. However, H@K does not control the operations of these agents and as a result, CANNOT BE HELD LIABLE FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER CLAIM which may occur as the result of any and or all of the following: (1) the wrongful, negligent or arbitrary acts or omissions on the part of the independent supplier, agent, its employees or others who are not under the direct control or supervision of H@K; (2) defects or failures of any vehicle or other instrumentality which is under the control of an independent supplier; or (3) loss, injury or damage to person, property or otherwise, resulting directly or indirectly from any Acts of God, dangers, incidents at sea, fire, breakdown in machinery or equipment, or wars (whether declared or not), hostilities, civil disturbances, strikes, riots, thefts, pilferage, medical epidemics, quarantines, or customs regulations, defaults, delays or cancellations or alterations in itinerary due to schedule changes, or from any causes beyond H@K's control. Further, H@K is not liable for any loss or damage resulting from insufficient or improperly issued passports, visas or other legal documents. All coupons, exchange orders, receipts, contracts and tickets issued by H@K are issued subject to any and all tariffs, terms, and conditions under which any services are provided by such hotels, owners or contractors or by their person in employ.
RESERVATION OF RIGHTS
H@K (when deemed necessary) reserves the right to: (1) cancel any itinerary or any part of it; (2) make any alterations to the itinerary (including, but not limited to, alterations to substitution of hotels); and (3) decline to accept or to retain any person as a tour passenger should such person's health, mental or physical condition, in the sole opinion of H@K, impede the operation of the tour of the other passengers. Tour members are held responsible for being in sufficient good health to undertake the tour. If a passenger is asked to leave while the tour is in progress, that person will be responsible for charges incurred on account of such departure from the tour and or their return to their home country. In such a case, H@K will refund any monies that can be recovered for the unused portion of the tour, taking into account additional charges incurred by H@K. Other than to refund such sum, H@K will accept no further liability or obligation toward that person or third party.
H@K is not responsible for any errors, omissions or misquotes contained in this brochure or any other accompanying promotional documentation. The contents of said brochure or promotional documentation may be changed at any time (including, but not limited to, rates and itinerary) without notice and at H@K's sole discretion.
HOW TO BOOK
Contact us for more information and further assistance with reservations on any itinerary. Your travel agent can also assist you with obtaining visas, travel insurance and can provide general destination information.